IT Managed Services

The Higher-Value, Lower-Cost Advantage

Private and public sector IT operations are transferring the management of their service desks, networks, servers, and data center operations to Kemtah. Their confidence is based on our higher-value, lower-cost solution, plus the knowledge that:

• We have the requisite talent and processes in place to ramp up quickly
• We will leverage the knowledge and skills of their existing staff
• We are attuned to their business culture
• We understand the value of a collaborative environment

We’re proud of our track record providing managed services to government clients, as well as commercial manufacturing, healthcare institutions, and the pharmaceutical industry. We excel at these services in the highly specialized environments of R&D, healthcare, and financial services.

Introducing Kemtah’s Service Desk of the Future

We’re helping ITOs achieve more efficiency by consolidating logical functions under the Service Desk. Functions such as telephony, network administration, video conferencing, collaboration tools, and messaging are morphing the traditional IT Help Desk into the Service Desk of the Future. Here’s how:

• As calls are received, our Service Desk operators put their issue response training to work assessing the problem, providing a resolution, or escalating the problem to a Kemtah agent or technician through sequential steps. This action is akin to a paramedic providing an initial emergency response, assessing the nature of the problem, and contacting the ER physician for assistance.
• All our Service Desk professionals are technically trained and are motivated, polite, and respectful of the sometimes high demands of your business users. They are experienced in remote fixes and escalation procedures.
• Our Desk Side support is second-to-none. When necessary, our technicians can be dispatched onsite to work side-by-side with other issue response technicians.
• Our Service Desks employ a Centers of Expertise model that consolidates deep hardware or software knowledge into a single entity that can rapidly respond to users needing non-traditional help.
• When transforming the Service Desk we also transform field services. This translates into “one tech to the desktop,” where one technician is responsible for Hardware/Software, telephony, server, network, and even videoconferencing, thereby resulting in better and faster customer services while realizing significant cost savings.