Kemtah Delivery Team Welcomes Abel Murrietta

Albuquerque, NM
January 19, 2009

The Kemtah Group, Inc., announces the addition of Abel Murrietta as project manager in our solutions delivery group. Mr. Murrietta will lead an onsite Kemtah team in transitioning a leading national healthcare provider’s information technology help desk to a managed services model, based on Kemtah’s proprietary service delivery methodology. The client’s new Service Desk will focus on first-call resolution, a turnkey incident management process, and a Gold-level service for the executive team. Abel will be leading the transition using the ITIL framework and accomplishing tasks such as tiering the staff, increasing application subject matter experts, and revising the service level agreements to meet the client’s business needs.

Mr. Murrietta brings more than 10 years of leadership skills and abilities to the Kemtah delivery group. His work experience includes implementing and managing numerous, successful help desk and call center operations based on industry best practices, including ITIL, and the Scrum and Agile process management methodologies.

“I am delighted to welcome Abel to the Kemtah team,” said Geoff Duke, Kemtah vice president of service delivery and corporate strategy. “Abel’s experience, meticulous attention to detail, and collaborative leadership style will provide valuable, hands-on knowledge in delivering exceptional, cost-saving solutions to our clients.”

Mr. Murrietta joins Kemtah from Autodesk, Inc., in northern California. He will be based in Kemtah’s Albuquerque, New Mexico, corporate office.

About The Kemtah Group
Headquartered in Albuquerque, New Mexico, the Kemtah Group is a premier IT Infrastructure Support and Transformation Services firm delivering IT Service Management and technology support throughout North America. Our experts help commercial and government organizations effectively optimize the people, processes, and technologies that comprise their IT departments using global standards such as ITIL, CoBIT, and ISO. Kemtah's managed service engagements have on average achieved cost reductions of 30% - 40% while simultaneously increasing productivity by 25% - 30%. We achieve these savings year-over-year through the introduction of efficient technology, aligning spending, and reengineering business processes. The company's footprint of service locations throughout the U.S., Canada, and Latin America enable the Kemtah Group to provide local, reliable, and cost-effective IT support.
More information about the Kemtah Group can be found on the web at http://www.kemtah.com.